How To ArticlesLearn how to manage your S-Series Phone System

 

Call Pickup is a feature that allows one to answer other's call. The feature is accessed by pressing call pickup feature code of Yeastar S-Series phone system. If someone elses phone is ringing, the call can be answered by picking up another phone and using call pickup.

Group Call Pickup

The default feature code for Group Call Pickup is *4. It allows you to pick up a call from a ringing phone which and your extension are in the same group.

Go to: Settings > PBX > Call Features > Pickup Group, click Add.
Specify a name for the Pickup Group.
Select extensions to the "Selected" Box.
Click Saveand Applybutton to apply changes.
According to the configuration of Pickup Group Sales, when the extension 1000 in the group is ringing, the other group members could dial *4on their phones to pick up the call.

Extension Pickup

The default Extension Pickup feature code is *04. It allows you to pick up a call that is made to a specific extension. If you know whose phone is ringing and what is the extension number is, you can pick up the call by pressing *04 + extension number.

For example, if a call reaches the Lenny's phone (extension number 111), but he is with Gustav, you can pick up the call by pressing *04111on Gustav's phone to answer the call.

Learn more at: https://support.yeastar.com/hc/en-us/articles/230123288-How-to-Use-Call-Pickup

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