Services
Taking over a Yeastar system someone else installed
Most of the Yeastar systems we support were installed by someone else. A takeover starts with a fixed-fee Health Check, not a contract, because we will not put a response time in writing against a system we have not seen. What we find is written down first, including anything we will not cover until it is fixed. Then you choose an agreement, or you do not, and either way you have the documentation.
The sequence
- Telephony Health Check. Half a day on site for a single building, a day for a campus. We document every device, every line and which room connects to which port; verify whether the configuration is backed up and whether a restore has ever been tested; test what happens when someone dials 911; test the elevator, refuge, pool and fire-panel circuits; and list where money is leaking. You get a written report whether or not you work with us afterwards. $1,500 for a single site, $2,500 for a multi-building property.
- Deficiencies, in writing. Anything found broken, undocumented or unsafe is listed and priced. Under our agreements, a known deficiency is excluded from the response commitment until it is corrected. That sounds hard; it is the opposite of the quiet “we’ll sort it later” that most takeovers inherit.
- Enrolment. The system is placed under Yeastar Central Management on a remote-management licence, its configuration is backed up off site with history, and SIP trunks move to ours where you agree, so that one party is accountable for the platform and the carrier.
- An agreement, if you want one. Support (a committed response at a preferred labour rate, 12 months) or Fully Managed (we own the outcome, 36 months, with service credits). The published response clocks are on the support page.
What we need from the previous provider
| Item | Why | If it is not available |
|---|---|---|
| Administrator login to the PBX | Everything else depends on it | Yeastar supports a factory reset. We rebuild from the Health Check inventory, which is why the inventory comes first |
| Ownership of the Yeastar licences and plan | Subscriptions are tied to the unit’s serial and to a partner account | We work with the distributor to re-home the licences; where that is refused, we quote replacements |
| Trunk details: provider, account, numbers, porting authority | The numbers are yours; the account may not be | We port the numbers to our trunks with your letter of authorisation |
| Any PMS or paging integration details | These are the parts most often undocumented | We discover them in the Health Check and document them for the first time |
| Backups, if any exist | A tested backup is a restore plan; an untested one is a rumour | We take a fresh one before touching anything |
We ask the previous provider for these directly, courteously, on your authorisation. Most hand them over. When they do not, the list above says what happens. Nothing on it requires their cooperation.
What we do not do
- We do not disparage the previous provider. Most of what we find is what accumulates when nobody wrote it down, not malice.
- We do not promise a response time before the Health Check.
- We do not certify anything as compliant. We test and document; the authority having jurisdiction decides compliance.
- We do not take over a system we cannot reach remotely. Remote management is a condition of the agreements, and we say so.
Where we do this
On-site across Alberta. Remote support for any Yeastar system in Canada. A takeover outside Alberta is done remotely through Yeastar Central Management, with on-site work by arrangement and quoted.
Frequently asked questions
The previous provider still holds our Yeastar partner account. Can you take over?
Yes. Licences are re-homed through the distributor with your authorisation. It takes a little longer; it does not block the takeover.
Our system works fine. Why would we pay for a Health Check?
Because “works fine” is the state most systems are in the day before the backup turns out not to exist. If it is healthy, the report says so, in writing, and you have your first complete inventory.
Do we have to use your SIP trunks?
No. The agreements price differently with a third-party carrier, because there is then a part of the path we cannot see, and we are honest about that.
What if the Health Check finds something serious?
It goes on the deficiency list with a price. You decide what to fix and when. Until it is fixed, it is excluded from the response commitment, so nobody is promising what they cannot deliver.
Agreement terms summarised from North Star Telecom’s Support and Fully Managed agreements; the agreement is the governing document. Health Check fee set 3 October 2026.
Start with a Telephony Health Check
A fixed-fee review of what you have, what 911 does, whether the life-safety circuits work, and where the money leaks. $1,500 for a single site, $2,500 for a campus, plus GST, with a written report either way.
or call (403) 698-0700