Who we serve
Yeastar phone systems for hotels and hospitality
In an office, a phone outage is an inconvenience. In a hotel, it is an incident: a wake-up call that does not fire, a guest who cannot reach the desk, an elevator phone that rings nowhere, a folio with call charges missing. A Yeastar P-Series appliance with the hotel module gives an independent hotel the front-desk integration of a far larger property, keeps the room phones it already has, and stays in the building where the circuits are. We install it, we take it over when someone else installed it, and we put a response time in writing.
What the phone system does for the front desk
With the hotel module and the PMS interface running:
- Check-in and check-out open and close the room phone, set the guest’s name on it, and clear voicemail on departure. A room move carries the guest’s record.
- Wake-up calls are set by the desk or by the guest from the room phone. The desk sees every scheduled call and every one that failed, and can redial with one click.
- Call charges post to the folio at the hotel’s rate, automatically. Minibar charges post from the room phone by dialling an item code.
- Housekeeping updates room status from the room phone with maid codes; the PMS sees it.
- Vacant rooms cannot dial out. A do-not-disturb set in the PMS puts the phone in DND.
- Staff carry their extension on a mobile through the Linkus app: the maintenance engineer, the night manager, the kitchen.
The PMS interface is an Oracle Validated Integration for OPERA over IFC8 and FIAS, and the same path works with other FIAS systems. The details, versions and requirements are on the PMS page.
Why we recommend the appliance for hotels
Yeastar’s own direction is toward cloud. We keep appliance expertise because a hotel is the clearest case for it:
- The room phones are analog, and there may be a hundred of them. The appliance carries them on its own ports and through gateways; a takeover keeps every handset and every wire in the rooms.
- The PMS interface is a local link between the PBX and the interface server. It should not depend on the hotel’s internet connection.
- The circuits that make the phone a safety system are in the building: elevator phones, pool and area-of-refuge stations, the fire panel’s dialler. They belong on a system that keeps working when the link does not.
- Hot standby is available: a second P560 or P570 that takes over if the first fails. For a property where the front desk cannot be down, we recommend it.
A sixty-room independent is a P560; a property above about 150 rooms, or a resort with several buildings, is a P570. The capacity table is on the appliance page.
The safety circuits, stated plainly
A hotel’s telephone system usually carries circuits nobody thinks of as telephony until they fail. Under our agreements, each is tested annually and the result is documented with a certificate you can hand an insurer, a brand auditor or a fire inspector:
- Elevator phones
- Pool and area-of-refuge stations
- The fire panel’s telephone path
- The 911 path from a guest room, and the notification to the front desk when a room dials it
Two things we say every time, because they are true. We test and document; the authority having jurisdiction decides compliance. And a 911 call from a room in Canada carries the hotel’s dispatchable location, not the room number, which is why the front-desk notification matters and why we test it.
What a takeover usually finds
We took on our first hospitality property through a transition where nothing was broken and everything was working. There were no verified backups, no battery backup on the phone system, an undocumented interface carrying the property’s call billing, and no record of which room connected to which port. Nobody could have put it back if it had stopped.
That is not a story about a bad provider. It is what accumulates when nobody writes it down. The Health Check exists so that a GM can find out where the property stands in a day, for a fixed fee, with a report at the end.
The commercial hook
Every failed call charge is revenue that never reaches the folio. We report it monthly. Under both agreements the hotel receives a monthly report of faults, response times against the commitments, work performed, and anything found that should be fixed before it fails.
What it costs, in shape
Systems are quoted, never priced from a list, because every quote depends on the room count, the analog count and the PMS. The shape of a hotel quote:
| One-time | Renewing |
|---|---|
| P560 or P570 with Standard plan, modules or gateways for the rooms, front-desk handsets, installation and PMS interface commissioning, hot standby if chosen | Hotel module, remote management, SIP trunks, the support agreement (12 or 36 months) |
The Health Check is $1,500 for a single property and $2,500 for a multi-building one, plus GST, fixed, agreed before we start.
Who we work with
Independent hotels and small groups across Alberta on site, and across Western Canada where the property wants a Yeastar system supported remotely. GMs and owners sign; chief engineers evaluate; we are glad to start with the engineer.
Frequently asked questions
Our brand standards require a specific PBX vendor.
Then the P-Series may not be an option for a flagged property, and we will say so after one question. The independents and small groups we work with are unconstrained.
We run OPERA Cloud. Does the integration work?
Yeastar’s documented requirements include OPERA Cloud. We confirm the interface version for your property before quoting.
Can we keep the room phones?
Almost always. Analog room phones carry over on modules or gateways, and the hotel module provisions them.
What happens at 3 a.m.?
Under either agreement a critical fault reaches a named on-call technician, 24 hours a day: 15 minutes to respond on Fully Managed, 30 on Support. Anything involving 911 or a life-safety circuit is critical automatically.
Can you take over a system mid-PMS migration?
Yes, and a PMS change is a good moment for it, because the old interface’s settings are usually undocumented.
Hotel module and PMS details from Yeastar’s hospitality pages, checked 4 November 2026. Agreement terms summarised from North Star Telecom’s agreements; the agreement governs.
Start with a Telephony Health Check
A fixed-fee review of what you have, what 911 does, whether the life-safety circuits work, and where the money leaks. $1,500 for a single site, $2,500 for a campus, plus GST, with a written report either way.
or call (403) 698-0700